Module 01 : Chandling / Supply ERP
Order Intake — Chat & Email
Purpose
Take orders however they arrive — a chat message or the shared mailbox — and turn them into priced carts.
Methodology / Description
- Conversational: a plain-language order → lines mapped to IMPA → priced cart → enquiry raised
- Email & documents: reads the shared mailbox, classifies each mail (order / query / complaint) and routes it
- Parses PDF / Excel / scanned attachments — not just free text — and maps lines to IMPA with a confidence score
- Low-confidence lines go to a human review queue; nothing auto-commits blindly
Effort
Medium · ~3–4 weeks
Illustrative Example
Customer message (editable)
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